A 2 year warranty covers the structural integrity of plywood and timber items. We ensure the quality of our design and workmanship of all our plywood and timber products and expect them to provide a lifetime of enjoyment. Plywood and timber, however, is a natural product and is therefore responsive to changes in the environment. Any movement, cracking, joint separation or bowing in timber as a result of change in humidity or fluctuating temperatures is not warranted.This warranty also does not cover normal wear and tear or damage arising from abnormal use, improper maintenance or modification in anyway.
If your product is faulty, it will be replaced with an identical product. If the product cannot be replaced, you will be offered the option of choosing another product of the same value, or be provided with a refund for the total value of the faulty product.
Please note: The faulty item must be returned to Felix Furniture, and proof of this purchase must also be presented.
Warranty claims can be made via email firstname.lastname@example.org. A report will need to be submitted along with images. If an inspection is required to determine the nature and cause of the issue, this may be conducted by a Felix Furniture representative. If the cause of the issue is not warranty related, a call out fee may be applicable.
The warranty covers the cost involved in the repair but excludes any transport or freight costs associated with the claim.